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Exhale.
Your questions answered.
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I’m a beginner, can I book into any class?
Yes, at SHELTER everyone is welcome. Our team accommodate all fitness levels. We're here to guide you, irrespective of your experience.
What to bring to Shelter?
Bring a water bottle, a towel, and a positive attitude. We provide lockers and all necessary equipment for your workout.
Do I need special shoes to ride the bike?
Yes, we recommend cycling shoes with cleats for the best experience. If you don't have them, you can use our top of the range Shimano shoes available at the studio.
What do I wear?
Wear comfortable, breathable workout clothes that allow for a full range of motion.
Do I have to arrive early?
Arriving at least 10-15 minutes early is recommended, especially if you’re new. This gives you time to check in, set up, and get settled before class starts. For your best experience, we close our studios five minutes after classes start.
What is pick a spot?
"Pick a spot" allows you to choose your preferred bike location in the studio when you book your class. This ensures you get your favorite spot every time.
Can I book in with Classpass?
Yes, you can book our classes through ClassPass, or download our SHELTER app for all the details on availability and booking options.
When do my purchases expire?
The expiration date for class packages and memberships varies. Please check the terms and conditions for your specific purchase or contact our front desk for details.
How do I set up my bike?
Our staff and instructors are happy to help you set up your bike. Arrive a few minutes early, and they’ll ensure your bike is adjusted for a comfortable and effective ride.
How old do I have to be?
Those under 18 need a parent or guardian's consent.